Terms of Service

Rezmatch.ai is an application programming interface that parses résumés and job descriptions into structured data and produces calibrated, explainable fit scores between a candidate and a role (the “Service”). Documentation is at docs.rezmatch.ai and forms part of these Terms to the extent it describes technical limits.

We may change, add, or remove features. If we make a change that materially reduces core functionality you rely on, we will give at least 30 days’ notice by email to your account address, and you may terminate and receive a pro-rata refund of any prepaid subscription fee for the unused remainder of the term.

You must be at least 18 and provide accurate account information. Authentication is provided through our identity provider; you are responsible for maintaining the security of your credentials.

API keys are shown once at creation and stored by us only as a cryptographic hash — we cannot recover a lost key, and you should treat keys as secrets. You are responsible for all activity under your keys, including credits consumed. Revoke a compromised key from the dashboard; revocation takes effect within approximately 60 seconds. Notify us at support@rezmatch.ai if you believe your account has been compromised.

The Service is metered in credits. Each endpoint has a published credit cost listed in the documentation. Credits are deducted when a call is executed.

• Failed calls are refunded. If a call fails on our side, the credits are returned automatically. You pay for calls that return results.
• Subscriptions grant a credit allowance on each billing cycle. Monthly plan credits do not roll over; unused plan credits expire at the end of the cycle.
• Credit packs are one-time purchases. Purchased pack credits do not expire and survive plan changes, including cancellation.
• Free credits granted at signup or as promotions carry no cash value and may be modified or withdrawn.

Fees are stated in US dollars and charged through our payment processor. Subscriptions renew automatically each period until cancelled; you may cancel at any time and the plan remains active through the end of the paid period. Except where these Terms state otherwise or law requires, payments are non-refundable. Fees exclude taxes, which are added where applicable.

We may change prices with at least 30 days’ notice; changes take effect at your next renewal. If a payment fails, we may suspend access until it is resolved.

“Customer Content” means the documents and data you submit to the Service, including résumés and job descriptions. As between the parties, Customer Content is yours. You grant us only the limited licence needed to process it and return results to you.

You represent and warrant that, for all Customer Content:

• you have the legal right and all necessary permissions or consents to submit it and to have it processed as described here;
• you have provided any notices and obtained any consents required by applicable privacy and employment law in the jurisdictions where your candidates are located;
• it does not infringe third-party rights or contain unlawful material.

Where Customer Content contains personal data, you act as the controller (or equivalent) and we act as your processor, as set out in our Privacy Policy.

This section is central to the agreement. Read it carefully.

The Service produces scores, structured data, and explanations. It does not make hiring decisions and does not output hire, reject, or equivalent verdicts. Scoring runs on a bias-redacted feature set, but no automated system eliminates bias, and outputs may contain errors or omissions.

You are the employer, agency, or decision-maker. You are solely responsible for:

• all employment decisions, and for ensuring meaningful human review rather than relying on Service output as the sole basis for a decision;
• compliance with laws applicable to your use, which may include Title VII and other EEOC-enforced law, the ADA, state and local rules such as New York City Local Law 144, Illinois AIVIA, Colorado SB 24-205, the EU AI Act, and GDPR Article 22;
• obtaining any independent bias audit, candidate notice, disclosure, or accommodation that those laws require of you — we can provide technical information about how scoring works to support such an audit, but we do not perform it for you and our provision of the Service is not a substitute for it.

We designed the Service to support compliant use, and we describe our fairness measures honestly, but we do not warrant that your use of the Service complies with any law. That determination is yours.

You may not, and may not permit anyone to:

• submit documents you lack the rights or consents to submit, or scrape personal data for submission without a lawful basis;
• use the Service to discriminate unlawfully, or to infer protected characteristics such as race, ethnicity, religion, disability, pregnancy, age, sexual orientation, or gender identity;
• resell, sublicense, or expose the Service as a substantially similar competing API, or use it to build a competing model;
• reverse engineer the Service, or use outputs to train a machine learning model that competes with it;
• circumvent credit metering, rate limits, or document size limits, or share keys across separate legal entities to avoid fees;
• interfere with the integrity or performance of the Service, or probe it for vulnerabilities without our written permission.

We may suspend access without notice for conduct that threatens the Service, another customer, or a third party. Otherwise we will give notice and a reasonable chance to cure.

We own the Service, including its software, models as integrated, taxonomies, scoring logic, documentation, and marks. Subject to these Terms, we grant you a non-exclusive, non-transferable right to access and use the Service and to use its outputs in your business, including in products you offer to your own customers.

Feedback you send us may be used without restriction or obligation. We do not use Customer Content to train models.

Each party may receive non-public information of the other. The recipient will protect it with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and contractors bound by comparable obligations, or where legally compelled — with prompt notice where lawful. These duties do not apply to information that is public, independently developed, or rightfully received from a third party.

We aim for high availability but provide the Service without a contractual uptime commitment on standard plans. Planned maintenance and third-party provider outages may affect availability. Support is available at support@rezmatch.ai. Written service-level commitments, if any, are available only under a separate Enterprise agreement.

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage.

We do not warrant that the Service will be uninterrupted or error-free, or that parsing results, scores, or explanations will be accurate, complete, or suitable for any particular decision. Outputs are probabilistic and must be reviewed by a competent human before being acted on.

Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility.

Each party’s total aggregate liability arising out of or related to these Terms will not exceed the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars (US$100).

These limits do not apply to your payment obligations, either party’s indemnification obligations, your breach of Section 6 (Acceptable use), or liability that cannot be limited by law. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

By you. You will defend and indemnify us against third-party claims arising from Customer Content, your use of the Service, your employment or screening decisions, or your breach of these Terms or applicable law.

By us. We will defend and indemnify you against third-party claims that the Service, used as permitted, infringes a US patent, copyright, or trademark. We may modify the Service, procure rights, or terminate access with a pro-rata refund. This does not apply to claims arising from Customer Content or from combining the Service with anything we did not supply.

Indemnification requires prompt notice, sole control of the defence, and reasonable cooperation.

These Terms run while you hold an account. You may terminate at any time by cancelling and ceasing use. We may terminate or suspend for material breach not cured within 15 days of notice, immediately for conduct under Section 6, or on 30 days’ notice if we discontinue the Service — in which case we refund prepaid fees for the unused period.

On termination your access and keys stop working. Because we do not retain Customer Content, there is nothing to export or return. Unused credits are forfeited on termination for breach; otherwise pack credits remain available for the remainder of any period you have paid for. Sections 4, 5, 7, 8, and 10 through 15 survive.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware. The UN Convention on Contracts for the International Sale of Goods does not apply.

Before filing, the parties will attempt in good faith to resolve any dispute informally for 30 days after written notice. Either party may seek injunctive relief for infringement or misuse of confidential information at any time. If you are a consumer, mandatory protections of your country of residence still apply.

Changes.We may update these Terms. Material changes take effect 30 days after we post them and notify your account email; continued use after that constitutes acceptance. The “last updated” date above always reflects the current version.

Assignment.Neither party may assign these Terms without the other’s consent, except to a successor in a merger or sale of substantially all assets.

Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control.

Entire agreement. These Terms and the Privacy Policy are the entire agreement on this subject and supersede prior discussions. If a provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. Nothing here creates a partnership, agency, or employment relationship.

Notices. To us: support@rezmatch.ai. To you: the email on your account.